- Open dental software review upgrade#
- Open dental software review full#
- Open dental software review code#
- Open dental software review password#
- Open dental software review license#
domain mode).Ĭon: no turnkey installation unless one has a secondary service company in the area who is familiar with the software. no domain) or in Server/client with different flavors of Windows server/Windows professional or ultimate (i.e.
Open dental software review full#
It doesn't need a full fledge server and can function in network peer to peer mode with Windows home (i.e. It doesn't need the most advanced hardware and can function relatively well will hardware that are 2-3 generations old.
It is also very robust and any glitches are quickly addressed in the next version.
Open dental software review code#
The source code is available so if the company ever shuts down, the software will survive because other developers can assume development. OD is updated frequently and has a feedback system to implement the most popular requests.
Open dental software review license#
Imagine shutting down your office or transferring to another DPMS and having to pay the license fee for the span of years required by law to have the charts available in case of board inquiry or file transfer to another office. Once the initial license fee is paid, additional payments is for updating, not to keep operating the software (some DPMS have an expiry date which forces the user to pay the license fee for another period to keep operating it). One license fee for the whole office instead of the per module, per workstation licensing scheme for other software. Open Dental (OD) is one of best dental practice management software (DPMS) with a very affordable cost. I don't know anybody who uses Open Dental who doesn't love the company and the software.
I was so grateful for all their efforts I found a pizza place near them on the internet and ordered several pizzas and had them delivered. No where else would you get that kind of service. And it was really a problem with Windows not Open Dental that caused the problem. They spent hours remotely working on my machine and escalated it to their top techies.
Open dental software review upgrade#
Another time, I had a serious problem after a windows upgrade and couldn't get OD to work. Well, how many companies call you back even when you DIDN'T leave a message? That is how dedicated they are to customer satisfaction. I asked him how he know I called and he said he saw my number on their caller ID. So I pick up and the person says, "This is Open Dental. Well I'm sitting at my desk and the phone rings and I see it is area code 503. I reached their voice mail and since it was almost closing time I didn't bother to leave a message, I figured I would call back the next day.
Updates are continually being released, not just once every year or more. They are extremely attentive to their customers needs. Open Dental enabled us to become a paperless, chartless practice.Ĭustomer support is second to none. It is incredibly robust and does everything we need and more. Overall: We have been using Open Dental since 2009 and love the program. Again, Open Dental is a top notch company with top notch staff!!!! Public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data.īack to Open Dental, the CEO and IT team lead by rep and saved my business, I'm extremely grateful. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. I could not have asked for better customer support. Rep and his team worked hard and now i'm back up and running. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. This guy is top rate IT man, he knows the software, the code, etc. I got on the phone with rep from Open Dental.
Open dental software review password#
The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. Overall: So, my physical server just crashed this past Tuesday the 1st of January 2019.
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